We read every message.
Email support@myfittrack.net and we'll get back to you. Telling us your device and iOS or Android version speeds things up a lot.
Mash Pro is billed by Apple or Google, so it is cancelled there rather than in the app:
Cancelling stops the next renewal; Pro stays active until the end of the period you've already paid for.
New phone, or reinstalled the app? Open Mash, go to the Pro screen and choose Restore purchases. Make sure you're signed in with the same Apple Account or Google account you bought it with.
Refunds are issued by the store, not by us. Request one at reportaproblem.apple.com for Apple, or through Play Store → Order history for Google.
Prices in Mash are estimates held in the app's recipe catalogue, not live supermarket prices. They're there to keep a plan roughly inside a budget, and they will differ from the till.
Photos load from the internet the first time you see them and are cached afterwards. On a weak connection a tile may stay blank until you're back online.
Yes for planning, browsing and your grocery list. New photos and catalogue updates need a connection.
Mash's diet and allergen filters help you narrow things down, but they are not a medical safeguard. If you have an allergy, always read the packaging yourself.
Mash keeps an account (your email address) so your plans follow you across devices. To delete the account and everything tied to it, open Mash and go to Profile → Delete account. This immediately and permanently removes your email address, the synced copy of your plans, budget, preferences and grocery lists, the photos of recipes you imported with version 1.2.4 or later, and the feedback linked to your account. Feedback sent from app versions before 1.2.4 is not linked to your account: it is removed too if you gave your sign-in address as the reply address, and otherwise we remove it when you ask (see below).
Can't open the app? Email support@myfittrack.net from the address you sign in with, asking us to delete your Mash account, and we delete it within 30 days. Signing out or uninstalling the app does not delete the account.
To delete only a feedback message you sent (and keep your account), email us from your sign-in address or quote the message, and we remove it within 30 days. Profile → Start over resets your plans without deleting the account.
What is kept: purchase records stay with Apple or Google under their own policies, and RevenueCat keeps the record of a subscription as long as the store requires, or until you ask us to have it deleted. The sign-in service's security log of your sign-ins (times, IP addresses and device information) is not erased automatically; ask us and we erase it. Advertising and measurement data received by Google (see the privacy policy) is handled under Google's retention policies and is not linked to your Mash account.